# Ransomware recovery is now a client retention metric

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1 outlet covering · First listed: BleepingComputer, Nov 10, 2026, 9:01 AM · Read it: <https://www.bleepingcomputer.com/news/security/ransomware-recovery-is-now-a-client-retention-metric/>

Recovering from ransomware doesn't guarantee an MSP will retain its clients, especially when delays, poor communication, and unexpected costs undermine trust. Kaseya examines how disconnected recovery tools create these problems and how integrated workflows can improve response times, transparency, and client retention.

## Who's covering it

In the order they published:

- Nov 10, 2026, 9:01 AM: [Ransomware recovery is now a client retention metric](<https://www.bleepingcomputer.com/news/security/ransomware-recovery-is-now-a-client-retention-metric/>) — BleepingComputer (Specialist, United States)
  Recovering from ransomware doesn't guarantee an MSP will retain its clients, especially when delays, poor communication, and unexpected costs undermine trust. Kaseya examines how disconnected recovery tools create these problems and how integrated workflows can improve response times, transparency, and client retention.