# Popular restaurant chain may rethink controversial service charge after customer backlash

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2 outlets covering · First listed: NY Post, Nov 14, 2026, 1:22 PM · Read it: <https://nypost.com/2026/11/14/lifestyle/restaurant-chain-may-rethink-controversial-20-service-charge-in-some-venues-after-customer-pushback/>

Ford's Garage franchisee says the service charge model has driven year-over-year growth despite some pushback

## Who's covering it

In the order they published:

- Nov 14, 2026, 5:00 AM: [Restaurant chain may rethink controversial 20% service charge in some venues after customer pushback](<https://www.foxnews.com/food-drink/restaurant-chain-may-rethink-controversial-20-service-charge-some-venues-after-customer-pushback>) — Fox News (TV network, United States, rated Right)
  A Ford's Garage franchisee in Florida is testing a 20% automatic service charge at select restaurants, but the company's president admits some diners don't want a mandated fee.
- Nov 14, 2026, 1:22 PM: [Popular restaurant chain may rethink controversial service charge after customer backlash](<https://nypost.com/2026/11/14/lifestyle/restaurant-chain-may-rethink-controversial-20-service-charge-in-some-venues-after-customer-pushback/>) — NY Post (Newspaper, United States, rated Lean right)
  Ford's Garage franchisee says the service charge model has driven year-over-year growth despite some pushback